Service Cloud

Get better workflows with Salesforce Service Cloud

Get personal with and build brand loyalty with Salesforce Service Cloud. The future of customer service lies in winning hearts by solving problems and putting people first. We help you get more efficient using the Service cloud with streamlined case management, automated service procedures and intelligent knowledge recommendations.

Salesforce Service Cloud is designed by nature to drive efficiencies into service operations. Take advantage of streamlined case management, automated service procedures, and intelligent knowledge recommendations for effective resolution.

Some of the key projects executed with Salesforce Service Cloud


Lead Sigma

LeadSigma is a sales-tech platform that plugs leaky sales funnels by connecting online forms & efficient provides actionable follow-up tasks.


Bradford Scott

Bradford-Scott is a distributor of Sharetec Credit Union Software, one of the most widely used Credit Union software packages in the U.S.



OnPoint provides retailers with a comprehensive powerful scan data solution allowing them be more competitive and drive profits.



Parkonect solves automotive challenges for parking & garage assets by delivering seamless, IoT-connected parking experiences.

Here’s how we generate value for your business

We take you on a journey beyond Salesforce implementation to ensure all business optimization initiatives generate value for your business. We use Service Cloud Voice to make it easier for your sales team to interact with customers, track customer information, and resolve customer issues.

Progressive strategizing 

Our team works closely with you to understand the ideal business outcomes. We strategize the way forward by aligning solutions with your vision and industry needs.

Integrated solutions

Seamlessly integration across all CRM platforms helps us help you. Faster time-to-market and a comprehensive customer experience using the Salesforce service cloud is the best way to optimize operations.

Optimal digital experiences

The end-user is always the focal point for us at DTC Force. We’re passionate about designing UX/UI interfaces that resonate with your target audience using the Service Cloud.

Leveraging the power of data

Faster data-driven decision making helps you solve potential pain points before they surface. We want to create scalable sales processes, so we deep dive into data and use accurate insights and analytics to help you strategize.

What Our Clients Say About Us

Will May
Noble Gas Solutions

“DTC did great work, they felt like part of our company while we were working on the project. They scoped everything out and really helped us step back and see the 50,000-foot view, and then zoom in on implementation. We could not be happier with the results of our project. We would recommend them to anyone for highly skilled customer-focused assistance with Salesforce implementations.”

Jes Stumpf
Vermont Surrogacy

I had worked on a Salesforce build with another company, who did not complete the project and left it in an unusable state of disarray. DTCForce took on the project, revamped it and completed it with great knowledge and efficiency. I have worked with them to make further improvements and plan to under go another major project with them in the New Year.”

Andy Lazarakis

“Jawad Nasser and Jack Grewal were excellent. They helped us to stay on schedule, were flexible in meeting with us when needed, and responsive to our needs for assistance. Excellent process, would both choose them again and recommend them to others.”

Sam Baker
United States Asset Recovery

“As far as efficiency, flexibility, and overall project evaluation: you all have been excellent business partners and we have had nothing but a good experience. We’re more than satisfied with all your’s efforts.”

Empowering diverse set of industries to operate more efficiently using Service Cloud

We help you meet your customer’s expectations and deliver quality user experiences so you can connect with them whenever and wherever. Customer services enable you to build loyalty and trust with your users and empowers your agents to deliver exceptional experiences. 


Empowering the manufacturing industry with data insights to curate seamless digital experiences.

Healthcare & Life Sciences

Our experts build personalized, and scalable digital solutions that prioritize patient care and efficiency.


Boost employee engagement and improve the customer experience. Powering transformation within the organization, to get scalable growth.

Professional Services

Helping businesses grow their brand and increase brand loyalty, we deliver seamless digital experiences

What we offer

Our team of experts ensure your needs are met whether you’re looking for Salesforce Service Cloud, Service Cloud Voice, Self service or Financial service cloud services.

Self service

You can help customers find the answers on their own by making it more efficient and accessible to find what they’re looking for.

Customer service

GIve customers a holistic view and make your services compatible with their changing needs to build and retain your clientele.

Service Cloud Voice

Improve the agent experience and get better visibility by driving operational efficiencies. The customer phone experience can make or break the overall user experience creating a positive impact.

Financial Services Cloud

Get 360 degree visibility on all financial profiles for diverse sectors and put your customer at the center.

Frequently asked questions

Service Cloud gives you a 360-degree view of your customers and enables you to deliver quicker and more personalized service.

It automates service processes, streamlines workflows, and surface key articles, topics, and experts to transform the agent experience making it easier to connect one-to-one with every customer, across multiple channels and on any device. 


Help your customer service team answer questions quickly and easily and create a seamless experience that keeps them coming back for more. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question. 

Service Cloud integrates with back-office applications, allowing you to extend your service processes to meet your business needs and customer expectations. You can innovate on a platform that delivers enterprise security, reliability, and scale. And Service Cloud integrates with all the popular phone systems, so your CTI (computer telephony integration) is a snap.

Service Cloud makes it easier to deliver to customers, anytime, anywhere. It is a part of Salesforce’s Customer Success Platform, an ecosystem of connected mobile and social tools powered by the cloud. Service Cloud uses integral insights about your customers to streamline customer service and your sales and marketing efforts. These tools not only enable you to build strong customer relationships,but encourage growth across sales, service, marketing, communities, analytics, apps, and even IoT.


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